The First-Time Manager: Leading Through Crisis (First-Time Manager Series)

Getting to Yes with Yourself: How to Get What You Truly Want

Lincoln On Leadership For Today: Abraham Lincoln's Approach to Twenty-First-Century Issues – Presidential Strategy for Forging Solutions to Political and Civil Rights Conflicts

Leadership Gold: Lessons I've Learned from a Lifetime of Leading

Negotiation: The Game Has Changed

Negotiation: Readings, Exercises and Cases

Unspoken: A Guide to Cracking the Hidden Corporate Code

Working Through Conflict

Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

It's All Your Fault!: 12 Tips for Managing People Who Blame Others for Everything