Selling the Invisible: A Field Guide to Modern Marketing

The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service

Competing Against Luck: The Story of Innovation and Customer Choice

The Boutique: How To Start, Scale, And Sell A Professional Services Firm

Good Services: How to Design Services that Work

The Daily Grind: How to open & run a coffee shop that makes money

Workbook for Milady Standard Esthetics: Fundamentals

Elevate: Build a Business Where Everybody Wins

Fortnum & Mason: Time for Tea

How to Start a Successful Airbnb Business: Quit Your Day Job and Earn Full-time Income on Autopilot With a Profitable Airbnb Business Even if You’re an Absolute Beginner