Communication Skills for Pharmacists: Building Relationships,

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Communication Skills for Pharmacists: Building Relationships, Improving Patient Care

Communication Skills for Pharmacists: Building Relationships, Improving Patient Care, 3rd edition, includes new material that will help student pharmacists and practicing pharmacists develop the communication skills they need for providing high-quality care.â€¢ 15 chapters from the previous edition cover key communication skills for pharmacists, such as listening and empathic responding, supportive communication, persuasive communication, assertiveness, and conflict management; provide help for patients in accepting the behavior changes needed to manage their illness; and explore ways to become culturally competent to provide quality care for all patients. Key Features:
â€¢ A new chapter tells how to communicate about sensitive topics that patients may find difficult to discuss because of embarrassment, cultural beliefs, or fear of social stigma.
â€¢ Another new chapter describes the way limited literacy or limited health literacy can affect patient outcomes and how pharmacists can identify and help overcome such limitations in their patients.
â€¢ The expanded chapter on managing change emphasizes the use of motivational interviewing.
â€¢ Dozens of examples share good and bad pharmacistâ€“patient and pharmacistâ€“physician dialogues.
â€¢ Guidelines tell how to contact a physician and then build rapport and discuss drug-related problems with him or her.
â€¢ Questions for reflection appear at the end of each chapter.

Country	USA
Author	Bruce A. Berger
Binding	Kindle Edition
Edition	3
EISBN	9781582121833
Format	Kindle eBook
Label	American Pharmacists Association
Manufacturer	American Pharmacists Association
NumberOfPages	258
PublicationDate	2009-01-01
Publisher	American Pharmacists Association
ReleaseDate	2009-01-01
Studio	American Pharmacists Association

Communication Skills for Pharmacists: Building Relationships, Improving Patient Care

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