IT Service Management: Support for your ITSM Foundation exam

Condition - Very Good
The item shows wear from consistent use, but it remains in good condition and functions properly. Item may arrive with damaged packaging or be repackaged. It may be marked, have identifying markings on it, or have minor cosmetic damage. It may also be missing some parts/accessories or bundled items.

IT Service Management: Support for your ITSM Foundation exam

Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides you with a comprehensive, practical introduction to IT service management. Building on their collective, extensive service management experience, the authors of this book walk you through essential concepts including the service lifecycle, processes, functions and roles and illustrate these with real-life examples. With this book you'll quickly gain understanding of the basic principles, terminology and benefits of service management.-- 'The no-nonsense approach of this book appeals to me. Straight-shooting description, examples and advice from experienced guys.' Rob England,The IT Skeptic (review of previous edition)-- 'This is absolutely a valuable source of information.' Erkan Karagulmez, SAP Consultant, CGI Belgium (review of previous edition)

Country	USA
Brand	BCS, the Chartered Institute for IT
Manufacturer	BCS, The Chartered Institute for IT
Binding	Paperback
ItemPartNumber	black & white illustrations
ReleaseDate	2016-03-21
UnitCount	1
EANs	9781780173184

Customers who purchased this also purchased....