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Implementing an ISO 9000-Based Quality System
Following a definition, interpretation, and history of ISO 9000, the author provides an implementation model based on his experience at the American Bureau of Shipping. Basing his approach on the principles of total quality management and continuous improvement, he discusses the initial steps in the development and implementation of a quality system; a series of self-assessments for organizations; and details of the implementation process, including the quality system manual, primary work processes, controlled document issuance, and internal audits. Also includes a representative case study. Annotation c. by Book News, Inc., Portland, Or.
