Keeping Score
Product ID: 1563273551
Condition: USED (All books in used condition)
Payflex: Pay in 4 interest-free payments of R258.50. Learn more
R 1,034
includes Duties & VAT
Delivery: 10-20 working days
Ships from USA warehouse.
Secure Transaction
VISA
Mastercard
payflex
ozow
Product Description
Condition - Very Good
The item shows wear from consistent use but remains in good condition. It may arrive with damaged packaging or be repackaged.
Keeping Score
- Used Book in Good Condition
Keeping Score ensures that you look at the right metrics. The author contends that metrics must focus on the past, present, and future and be based on the needs of the customers, shareholders, and employees. Measuring everything is more damaging than measuring nothing -- pinpointing the vital measures is the key to success. Integrating the "balancing scorecard" concept with a Baldrige approach, Keeping Score will show you how to―
- Evaluate your current approach to measurement
- Pinpoint incorrect performance measurements
- Select the right financial metrics
- Measure customer satisfaction and value
- Measure quality of products and services before they reach customers
- Perform process measurement
- Track supplier performance
- Measure employee satisfaction
- Redesign metrics and systems used to collect and report data
Technical Specifications
Country
USA
Brand
CRC Press
Manufacturer
Productivity Press
Binding
Paperback
ReleaseDate
2006-11-01T00:00:01Z
UnitCount
1
EANs
9780814403273
