Process Quality

Condition - Very Good

The item shows wear from consistent use but remains in good condition. It may arrive with damaged packaging or be repackaged.

• Activities in each chapter give students or small groups practice applying chapter concepts.
• Checking Your Knowledge questions complement chapter objectives.
• Did You Know? boxes supplement content from the text to improve understanding and retention.
• Key term definitions appear alongside relevant content within the text, as well as at the beginning of each chapter.
• REVISED: Extensive reorganization improves the flow of content. It now flows from basic quality concepts (Part 1) to major quality strategies (Part 2) to quality tools (Part 3) to application, to control charts and the everyday needs of the process industries (Part 4).
• NEW: New learning outcomes align with NAPTA core objectives. Students are directed to the precise page of the text where a learning objective is addressed.
• NEW: A new full-color art program includes more than 190 fully revised artwork and photo images, including new visuals representing process quality.
• NEW: A new chapter on data collection and representative sampling was added.
• UPDATED: All content has been updated, including content on ISO standards.
• NEW: New quality tools have been added and illustrated.