Six Sigma for It Management - A Pocket Guide (ITSM Library Pocket Series)
R 433
or 4 x payments of R108.25 with
Availability: Currently in Stock
Delivery: 10-20 working days
Condition: USED (All books are in used condition)
Condition - Very Good The item shows wear from consistent use, but it remains in good condition and functions properly. Item may arrive with damaged packaging or be repackaged. It may be marked, have identifying markings on it, or have minor cosmetic damage. It may also be missing some parts/accessories or bundled items.
Six Sigma for It Management - A Pocket Guide (ITSM Library Pocket Series)
'Six Sigma for It Management - A Pocket Guide' provides a methodology for continuous process improvement by reducing the amount of variation in process outcomes. It has become a key element of Total Quality Management (Tqm) initiatives. This pocket guide analyses the elements within each process, identifying the critical characteristics, defining and mapping the related processes, understanding the capability of each process, discovering the weak links and then upgrading the capability of the process. It also sets out information on using the Six Sigma approach successfully in It service organisations to ensure better business outcomes, focusing on practical implementation issues of using Six Sigma together with Itil and other general It process improvements.
