FT Publishing

Ten Principles Behind Great Customer Experiences, The (Financial Times Series)

Name: Ten Principles Behind Great Customer Experiences, The (Financial Times Series)
Brand: FT Publishing
SKU: 0273775081
Price: 972.00 ZAR
Availability: InStock

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Description

Condition - Very Good

The item shows wear from consistent use but remains in good condition. It may arrive with damaged packaging or be repackaged.

Overall WINNERÂ - CMI Management Book of the Year 2014

WINNER - Innovation & Entrpreneurship Category at the CMI Awards 2014

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Create a great customer experience whoever you are.

Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever.

This book covers ten principles you can use to make real worldÂ improvements to your customersâ€™ experiences, whatever your businessÂ does and whoever you are.

For managers, leaders and those starting a new business, the book shows that making improvements customers will appreciate doesnâ€™t need to be complicated or cost a fortune.

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Ten Principles Behind Great Customer Experiences, The (Financial Times Series)

Description

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