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Business & Money

The Executive Guide to Call Center Metrics

R 486

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Delivery: 10-20 working days

Condition: USED (All books are in used condition)

Condition - Very Good
The item shows wear from consistent use, but it remains in good condition and functions properly. Item may arrive with damaged packaging or be repackaged. It may be marked, have identifying markings on it, or have minor cosmetic damage. It may also be missing some parts/accessories or bundled items.

The Executive Guide to Call Center Metrics
- Used Book in Good Condition
As the cost of doing business increases, call centers and help desks are frequently moving overseas. How can your center remain competitive? Is pooling the best way to slash your wait times? James Abbott concisely answers these questions as he leads you through the world of process-centered customer service. Strategic and tactical terms, how to choose metrics to measure, and the miracle of Queuing Science are covered thoroughly, using easy-to-grasp anecdotes to explain the key technical topics.
Country USA
Brand Robert Houston Smith Publishers
Manufacturer Robert Houston Smith Publishers
Binding Paperback
UnitCount 1
EANs 9781887355087
ReleaseDate 0000-00-00

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