The Mystery Patient's Guide to Gaining & Retaining Patients
R 2,083
or 4 x payments of R520.75 with
Availability: Currently in Stock
Delivery: 10-20 working days
Condition: USED (All books are in used condition)
Condition - Very Good The item shows wear from consistent use, but it remains in good condition and functions properly. Item may arrive with damaged packaging or be repackaged. It may be marked, have identifying markings on it, or have minor cosmetic damage. It may also be missing some parts/accessories or bundled items.
The Mystery Patient's Guide to Gaining & Retaining Patients
Used Book in Good Condition
Patients entering a dental practice, either for the first time or as life-long customers, carry with them memories of past experience - good and bad - as well as cultural biases based on consumerism and the media. The dental team can ensure every experience will be a good one, for both the patient and the practice by understanding these attitudes and biases and taking measured steps to deal with them.
