Metrics-Based Process Mapping: Identifying and Eliminating Waste in Office and Service Processes
| Country | USA |
| Brand | Heinle ELT |
| Manufacturer | Heinle ELT |
| Binding | Paperback |
| ItemPartNumber | RKC2007350100 |
| ReleaseDate | 2018-12-13 |
| UnitCount | 1 |
| EANs | 9781337905947 |