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ITIL For Dummies, 2011 Edition

Product ID: 5202003 Condition: USED (All books in used condition)

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Condition: USED (All books in used condition)

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Condition - Very Good

The item shows wear from consistent use but remains in good condition. It may arrive with damaged packaging or be repackaged.

ITIL For Dummies, 2011 Edition

ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users.

Understanding how ITIL can help you
Getting to grips with ITIL processes and the service lifecycle
Implementing ITIL into your day to day work
Learn key skills in planning and carrying out design and implementation projects