Books > Business & Money > Job Hunting & Careers > Guides
Operational Support and Analysis ITIL Intermediate Capability Handbook (ITIL v3 Intermediate Capability)

Operational Support and Analysis ITIL Intermediate Capability Handbook (ITIL v3 Intermediate Capability)

Product ID: 0113314299 Condition: USED (All books in used condition)
Payflex: Pay in 4 interest-free payments of R154.75. Read the FAQ
R 619
includes Duties & VAT
Delivery: 10-20 working days
Ships from USA warehouse.
Secure Transaction
VISA Mastercard payflex ozow

Product Description

Condition - Very Good

The item shows wear from consistent use but remains in good condition. It may arrive with damaged packaging or be repackaged.

Operational Support and Analysis ITIL Intermediate Capability Handbook (ITIL v3 Intermediate Capability)

Updated in line with the ITIL 2011 editions and the Operational Support and Analysis (OSA) syllabus, this quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace. Companion volumes covering the other Intermediate Capability modules are also available.

Authored and quality assured by itSMF UK.

Endorsed by the APM Group.

Follows the ITIL Intermediate Capability Operational Support and Analysis Syllabus.

Technical Specifications

Country
USA
Brand
The Stationery Office
Manufacturer
TSO, The Stationery Office
Binding
Paperback
ItemPartNumber
42380569
ReleaseDate
2013-11-04T00:00:01Z
UnitCount
1
EANs
9780113314294

You might also like

Release, control and validation: ITIL Intermediate Capability Handbook

Planning, Protection and Optimization: ITIL 2011 Intermediate Capability Handbook (Single Copy)

Service Offerings and Agreements ITIL 2011 Intermediate Capability Handbook (Single Copy)

Operational Support and Analysis: A Guide for ITIL Exam Candidates - Second Edition

Passing Your Itil Managing Across the Lifecycle Exam Book