Process Management: Methods for Improving Products and Service

This book offers engineering managers and manufacturing engineers a new way to look at the total business operation as a process, giving them new methods for cutting costs while increasing quality and productivity. Beginning with a review of the fundamentals of process management, the book goes on to show readers various techniques and methods for analyzing, assessing, and evaluating the business process. It describes the applications of process management in staff service operations, in financial operations, and in engineering-providing ways managers can improve the key processes within their own operation, and concludes with sections on process design and future trends. Copublished with the American Society of Quality Control, this clearly written text offers readers the means to become more competitive in the '90s.