System Center 2012 Service Manager Unleashed

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System Center 2012 Service Manager Unleashed

This comprehensive resource will help you automate and optimize all facets of service management with System Center 2012 Service Manager.

Expert consultants offer deep â€œin the trenchesâ€ insights for improving problem resolution, change control, release management, asset lifecycle management, chargeback, and more. Youâ€™ll learn how to implement high-value best practices from ITIL and the Microsoft Operations Framework.

The authors begin with an expert overview of Service Manager, its evolution, and its new capabilities. Next, they walk through overall planning, design, implementation, and upgrades. Then, to help you focus your efforts, they present stepwise coverage of all topics in each feature area, linking technical information about Service Manager with essential knowledge about the technologies it depends on.

Whatever your role in deploying or running Service Manager, this guide will help you deliver more responsive support at lower cost and drive more value from all your IT investments.

â€¢ Leverage MOF and ITIL processes built into System Center 2012 Service Manager
â€¢ Plan and design your Service Manager deployment
â€¢ Install Service Manager or upgrade from earlier versions
â€¢ Efficiently administer work and configuration items
â€¢ Use connectors to integrate with Active Directory, Exchange, and System Center components
â€¢ Create service maps
â€¢ Enable end user access through Service Managerâ€™s self-service portal
â€¢ Implement incident, problem, change, and release management
â€¢ Utilize workflows to automate key support processes
â€¢ Create service level agreements with calendars, metrics, and objectives
â€¢ Provide quick access to a standardized catalog of services
â€¢ Use notification to ensure that Service Manager items are promptly addressed
â€¢ Secure Service Manager and its data warehouse/reporting platform
â€¢ Perform maintenance, backup, and recovery
â€¢ Manage Service Manager performance
â€¢ Customize Service Manager

Country	USA
Binding	Kindle Edition
Edition	1
EISBN	9780133744170
Format	Kindle eBook
Label	Sams Publishing
Manufacturer	Sams Publishing
NumberOfPages	916
PublicationDate	2014-09-26
Publisher	Sams Publishing
ReleaseDate	2014-09-26
Studio	Sams Publishing

System Center 2012 Service Manager Unleashed

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