Define and Deliver Exceptional Customer Service: Proven Strategies to Maximize Your Profits
| Country | USA |
| Brand | Harper Perennial |
| Manufacturer | Harper Perennial |
| Binding | Paperback |
| ItemPartNumber | 50-16099 |
| ReleaseDate | 2010-09-10 |
| UnitCount | 1 |
| EANs | 9780547386096 |