The Service Innovation Handbook: Action-oriented Creative Thinking Toolkit for Service Organizations
Product Description
Condition - Very Good
The item shows wear from consistent use but remains in good condition. It may arrive with damaged packaging or be repackaged.
The Service Innovation Handbook: Action-oriented Creative Thinking Toolkit for Service Organizations
This is an action-oriented book for managers and entrepreneurs who want new ways to tackle the issues they face in terms of developing and delivering services. The book focuses on service organizations, but has a broad interpretation of what services are. This is because these days, even jet engines and cars are bundled into services that create value by bringing people and resources together in different ways. The central argument is that managers and entrepreneurs designing service offerings will benefit from using approaches and methods from design and the arts.
A very strong, more practical follow-up title to BIS Publishers's successful This is Service Design Thinking.
Technical Specifications
You might also like
This Is Service Design Doing: Applying Service Design Thinking in the Real World
This is Service Design Thinking: Basics, Tools, Cases
Service Design: From Insight to Implementation
Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams
This Is Service Design Methods: A Companion to This Is Service Design Doing
The Design Thinking Playbook: Mindful Digital Transformation of Teams, Products, Services, Businesses and Ecosystems
Design a Better Business: New Tools, Skills, and Mindset for Strategy and Innovation
Value Proposition Design: How to Create Products and Services Customers Want (Strategyzer)
Service Design for Business: A Practical Guide to Optimizing the Customer Experience
Orchestrating Experiences: Collaborative Design for Complexity