How to Work a Room, 25th Anniversary Edition: The Ultimate Guide to Making Lasting Connections--In Person and Online

What Your Customer Wants and Can’t Tell You: Unlocking Consumer Decisions with the Science of Behavioral Economics (Marketing Research)

Get Clients Now! (TM): A 28-Day Marketing Program for Professionals, Consultants, and Coaches

Personalized: Customer Strategy in the Age of AI

Winning on Purpose: The Unbeatable Strategy of Loving Customers

The Customer Is Always Wrong: An Unhinged Guide to Everything That Sucks About Work (from an Angry Retail Guy) - The Perfect Funny Gift for Retail, Service, or Office Workers

Customer Service: A Practical Approach

Managing Customer Value: Creating Quality and Service That Customers Can See

How to Win Customers and Keep Them for Life, Revised Edition

Learning LangChain: Building AI and LLM Applications with LangChain and LangGraph