Handbook of Research on Customer Engagement (Research Handbooks in Business and Management series)

E-Myth Mastery: The Seven Essential Disciplines for Building a World-Class Company

Who Speaks for the Customer?

The Business of Belonging: How to Make Community your Competitive Advantage

Winning on Purpose: The Unbeatable Strategy of Loving Customers

Thanks for Coming in Today: Creating a Culture Where Employees Thrive & Customer Service is Alive

The Power of Value Selling: The Gold Standard to Drive Revenue and Create Customers for Life

How to Work a Room, 25th Anniversary Edition: The Ultimate Guide to Making Lasting Connections--In Person and Online

Personalized: Customer Strategy in the Age of AI

Creating Competitive Advantage: Give Customers a Reason to Choose You Over Your Competitors