Engineered Quality in Construction: Partnering and Tqm

This guide establishes a results-oriented TQM programme for the construction industry. It explores the problems facing the industry and explains why manufacturing-based TQM programmes have not succeeded for construction. It then shows architects, engineers, contractors and managers how partnering and TQM can be integrated in a step-by-step process to improve quality and business relationships. Expert guidance on specific TQM and partnering programmes, as well as safety and QA/QC programmes crucial to the success of quality management are also included.