Ownership Quotient: Putting the Service Profit Chain to Work

Condition - Very Good
The item shows wear from consistent use, but it remains in good condition and functions properly. Item may arrive with damaged packaging or be repackaged. It may be marked, have identifying markings on it, or have minor cosmetic damage. It may also be missing some parts/accessories or bundled items.

Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
Country USA
Brand Harvard Business Review Press
Manufacturer Harvard Business Review Press
Binding Hardcover
ItemPartNumber 9781422110232
UnitCount 1
EANs 9781422110232
ReleaseDate 0000-00-00

Country	USA
Brand	Harvard Business Review Press
Manufacturer	Harvard Business Review Press
Binding	Hardcover
ItemPartNumber	9781422110232
UnitCount	1
EANs	9781422110232
ReleaseDate	0000-00-00

Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage