Supervision in the Hospitality Industry
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Supervision in the Hospitality Industry
This textbook introduces the supervisory skills needed to succeed in a hospitality career.
The fifth edition features revised procedures for managing conflict; expanded information on motivation, including a discussion of on-boarding; new information on the role of technology and social media on recruiting and reference checks; new information on the costs and benefits of training; and a discussion of the use of technology for employee scheduling, including scheduling software and company intranets.
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