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Customer Experience Management: How to Design, Integrate, Measure and Lead
R 694
Customer Experience Management: How to Design, Integrate, Measure and Lead

What Customers Want: Using Outcome-Driven Innovation to Create Breakthrough Products and Services
R 603
What Customers Want: Using Outcome-Driven Innovation to Create Breakthrough Products and Services

Referrals Done Right: The Secret to Creating Infinite Opportunities to Grow Your Small Business
R 1,551
Referrals Done Right: The Secret to Creating Infinite Opportunities to Grow Your Small Business

Everything I Know About Business I Learned from the Grateful Dead: The Ten Most Innovative Lessons from a Long, Strange Trip
R 619
Everything I Know About Business I Learned from the Grateful Dead: The Ten Most Innovative Lessons from a Long, Strange Trip

Be Amazing or Go Home: Seven Customer Service Habits that Create Confidence with Everyone
R 594
Be Amazing or Go Home: Seven Customer Service Habits that Create Confidence with Everyone

The Customer Rules: The 39 Essential Rules for Delivering Sensational Service
R 595
The Customer Rules: The 39 Essential Rules for Delivering Sensational Service

The Snowball System: How to Win More Business and Turn Clients into Raving Fans
R 606
The Snowball System: How to Win More Business and Turn Clients into Raving Fans

The Growth Gears: Using A Market-Based Framework To Drive Business Success
R 604
The Growth Gears: Using A Market-Based Framework To Drive Business Success

The Business of Belonging: How to Make Community your Competitive Advantage
R 817
The Business of Belonging: How to Make Community your Competitive Advantage

The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market
R 400
The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market

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